Frequently Asked Questions

What should I do if my site is hacked?
Last Updated 11 months ago

The first thing is to verify that the site is indeed hacked. Do this by running a free scan at Sucri.
Afterwards, please use the report link in your support ticket.

Make sure we have up to date log in information. Many services require that you update your password from time to time. Make sure you have the latest credentials, and if need be, get them to us on the support ticket.

Otherwise, expect a delay in getting things resolved.

Then, open up a support ticket. We respond pretty quickly to these tickets.

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